Operations Support Personnel
Job Description
We are looking for an Operations Support Personnel that would support in the Division's operational activities such as design and execution of the Division's initiatives and operations.
Functions also include contributing to revenue matters, understanding general business operations, and working with other teams on projects, project status reporting and execution of change control processes.
Key Responsibilities
Roles & Responsibilities:
- Periodic reconciliation of transactions processed through the Swift and RTGS platform for PAPSS Participants.
- Investigation and Monitoring of Swift/RTGS transaction processing and facilitation of timely resolution of identified exceptions by relevant stakeholders.
- Periodic reporting on payments processed, analysis of trend and provision of ad hoc management reports required for decision making and effective management of activities on the platform.
- Use of available tools and personal judgement to identify and report on suspicious transactions.
- Provision of relevant feedback on observed system challenges, bugs, and desired new features on the platform.
- Analysis and resolution of settlement and other operational issues that may be escalated by customer service team, partners/aggregators, and other relevant stakeholders.
- Rendering of relevant statutory and/or regulatory returns, if any.
- Configuration of rate changes, service fees and other front-end updates that may be required.
- Facilitation of training for new users on the platform.
Requirements
A. 3-4 Years of Relevant Experience
B. Bsc. Degree